How do I find out if my child is eligible for transportation?
The transportation coordinator at your child's school can discuss with you the standard transportation criteria that students must meet to be eligible for services. Note that if your child has an Individualized Education Program and you feel that he or she should receive transportation, please contact the IEP chair at your child’s school to schedule an IEP meeting.
Is approval for transportation services permanent?
No. If transportation is approved for the current year, the request must be resubmitted each year. (In the case of students with IEPs, the need for continuation of transportation service will be discussed at the annual IEP review meeting.)
What if I think my child should receive transportation, but he or she is not on the list to do so?
If your child is not on the list for transportation services, the transportation coordinator at your child's school can give you the reason that your child is not eligible.
How do I find out my child's bus route?
If your child has been assigned to a bus, you should receive a letter in the mail or a telephone call from City Schools giving you pick-up and drop-off information. If your child has been assigned to a cab, you should receive a telephone call the district or the cab company to schedule pick up and drop off. If you have not been contacted or need more information, please call City Schools at 443-984-2000.
My address has changed. Who do I contact?
Contact your school to report the change and to find out what documentation is necessary to verify the change.
Will the bus wait for my child if he or she is not at the bus stop on time?
No. Students should be at the bus stop at least 10 minutes in advance of the scheduled pick-up time.
How long should students and their parents/guardians wait if the bus or cab is late?
If the bus has not arrived 15 minutes beyond the designated arrival time, please contact City Schools at 443-984-2000.
How can I confirm my child's drop-off time?
Contact the company that is transporting your child. If you still have concerns after speaking with the company, contact City Schools at 443-984-2000
What happens if I am not at the drop-off location to meet my child?
Someone must be available to receive your child at the drop-off location. If not, you will receive a letter stating that we were unable to drop off your child. After three such letters, you will receive a letter of termination of transportation services.
Can my child be dropped off at a location other than the corner-to-corner stop that was designated?
No, students cannot be dropped off at any other location unless it is one of the designated stops on the route.
Can I accompany my child on his/her bus ride to school?
The only parents who can ride the bus are those whose children are in the early learning Parent and Infant Early Stimulation (PIES) program.
My child is nonverbal. How can I ensure he or she gets on the right bus?
For the first days of a new school year, please put a name tag on your child so bus and school staff are alerted and can ensure he or she gets on the right bus and is let out at the correct stop.
My child left something on the bus or in the cab. How does he/she get it back?
Drivers check their vehicles after each run. Forgotten items are taken back to the school or turned in to the bus or cab company office. Contact your child’s assigned bus or cab company to ask if something was left behind, and please help ensure that items can be returned by labeling your child’s belongings with his or her name and school.