The Information Technology Office provides strategic planning, application development, technology implementation services, and integration of technology tools in support of instructional objectives and business needs. It provides technology infrastructure and data systems to support student learning, business continuity, budgeting, procurement, contract management, safety and security, business continuity, and E-Rate management.
200 E. North Avenue
Baltimore, MD 21202
(Support Hotline) Phone: 443-642-3000
Thomas T. Jones
Chief Information Technology Officer
Executive Director, Cybersecurity and Infrastructure
Director of Information Technology Customer Experience and Support
Director of Information Technology Dev/Ops and Integration
All requests for IT support are routed through IT's Service Desk.
For tech support as a staff member:
Call the Service Support Desk at (443) 642-3000 or
Submit a ticket through HEAT by selecting "Service Catalog" from the top menu.
To gain access to applications or services as a staff member:
To reset your password:
Support desk hours of operation:
Monday to Friday, 8 a.m. to 5 p.m.