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The Information Technology Office provides strategic planning, application development, technology implementation services, and integration of technology tools in support of instructional objectives and business needs. It provides technology infrastructure and data systems to support student learning, business continuity, budgeting, procurement, contract management, safety and security, business continuity, and E-Rate management.

200 E. North Avenue
Room 001B
Baltimore, MD 21202

(Support Hotline) Phone: 443-642-3000

Key staff:




Thomas T. Jones

Chief Information Technology Officer

Email Thomas T. Jones

Elvis Teah

Executive Director, Cybersecurity and Infrastructure

Email Elvis Teah

Allen Russell

Director of Information Technology Customer Experience and Support

Email Allen Russell

Swapna Dighe

Director of Information Technology Dev/Ops and Integration

Email Swapna Dighe

Maxim Lapushin

Special Assistant

Email Maxim Lapushin

IT Support

All requests for IT support are routed through IT's Service Desk. 

For tech support as a staff member:

  • Call the Service Support Desk at (443) 642-3000 or

  • Submit a ticket through HEAT by selecting "Service Catalog" from the top menu.

To gain access to applications or services as a staff member:

To reset your password:

Support desk hours of operation:

  • Monday to Friday, 8 a.m. to 5 p.m.