When will I be responsible for the $9.95 charge per month?
City Schools will pay the $9.95 per month rate until September 30, 2021. Therefore, you will be required to pay the monthly service charge starting in October of 2021. Comcast will send you a monthly bill for service at the end of each month so your first bill will come at the end of October 2021.
Can I cancel the service at anytime?
You may cancel service with Comcast at any time. Please contact Comcast customer service directly to cancel service.
Should you decide to cancel service, please remember to follow the instructions given by Comcast to return all equipment. You will be financially responsible for any unreturned equipment.
Does the service include a content filter and what is a content filter?
The service provided by Comcast does not include a content filter. However, if your child is accessing the Internet from a district or school-issued computer, all inappropriate content will be blocked. For any personal devices, we encourage families to take steps to ensure that your children are not actively utilizing the Internet to access adult websites and inappropriate content. We will be creating additional resources and hosting live events in the coming weeks to help you understand how best to protect your children when they are online.
In the interim, please visit the following article which discusses net safety and make several actionable recommendations - https://kidshealth.org/en/parents/net-safety.html
Can I have both a hotspot from T-Mobile and service from Comcast?
Families with 3 or more children may obtain both a hotspot and have the Comcast Internet Essentials service paid for until September 30, 2021. For all other families, both services may not be combined.
Comcast told me that my address is not serviceable, now what?
If Comcast indicates that your address is not serviceable, please contact your home school (if you have more than one child, contact any of them). Please indicate that you attempted to obtain service from Comcast but your address was not serviceable. The school should then inform you when you may pick up a hotspot.
Can any City School family obtain a sponsor code and Internet Essentials?
No, the sponsor codes are reserved only for families that do not have high-speed Internet at home and cannot afford the monthly costs. Additionally, Comcast requires that any individual or family must have evidence of economic hardship. As a result, this service is only available if you qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, or others.
If you are unable to provide the necessary documentation to Comcast and need further assistance, please contact your local community school coordinator.