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Internet Access

Get connected

Get Connected utilizing our partnerships with Comcast and T-Mobile.

City Schools has partnered with Comcast and T-Mobile to provide Internet access for families that need immediate connectivity.  Families that do not have existing service in-home Internet service are eligible for either one hotspot or service from the Comcast Internet Essentials Program. However, if you are a family three or more children enrolled with City Schools, both services are available and encouraged.  Additional eligibility requirements apply to the Comcast service, please read below for further details

The Comcast Internet Essentials Program

City Schools will cover the costs of connectivity until September 30, 2021, for both existing families that already have service from the Comcast Internet Essentials program (Xfinity customers are ineligible) and new customers (subject to your address as a serviceable area by Comcast). Comcast offers this service only if you qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, or others.

Please follow the instructions below:

  • Step 1 – Obtain a sponsor code from City Schools
    • Login to Parent Portal, if you do not have an account, click here for instructions.
    • Either click on the link included in the notifications area regarding Comcast or click on the 'more' link and then click on Comcast.
    • Verify your eligibility and then complete the form and hit submit
    • A sponsor code will be provided to you (please be certain to write this code down or simply come back to this page in Campus Portal).
       
  • Step 2 – Contact Comcast
    • If you are an existing Comcast Internet Essential customer, call 844-963-0178 and provide them with your code.
    • If you are a new Comcast Internet Essentials customer you may call 844-963-0178 or visit www.internetessentials.com and complete their application process. During either process, Comcast will inform you if your address is serviceable.  
      • If your address is not serviceable, please contact your school to determine when you may pick up a hotspot.
        If you complete the application online, please enter the sponsor promo code in the section that asks if you have a code,  a representative from Comcast will contact you and either offer a self-installation kit or you may request an in-home setup and installation at no cost.  Please make certain that if you select an in-home setup that Comcast schedules the installation with 3-5 business days.  
      • If you called Comcast directly at 844-963-0178, the representative will assist you with the application and ask you for the sponsor promo code.  Following this, the representative will ask you to select either a self-installation kit or you may request an in-home setup and installation at no cost. Please make certain that if you select an in-home setup that Comcast schedules the installation with 3-5 business days. 

Get Connected from T-Mobile


T-Mobile Hotspots

City Schools will distribute a limited number of free wireless internet hotspots to traditional school students. The hotspots will provide unlimited 4G LTE services for up to 10 users simultaneously. Each family that needs access will be provided with one hotspot. Please contact your school to determine when you can pick up your hotspot.

FAQs

When will I be responsible for the $9.95 charge per month?

City Schools will pay the $9.95 per month rate until September 30, 2021. Therefore, you will be required to pay the monthly service charge starting in October of 2021. Comcast will send you a monthly bill for service at the end of each month so your first bill will come at the end of October 2021. 

Can I cancel the service at anytime?

You may cancel service with Comcast at any time. Please contact Comcast customer service directly to cancel service.

Should you decide to cancel service, please remember to follow the instructions given by Comcast to return all equipment.  You will be financially responsible for any unreturned equipment.

Does the service include a content filter and what is a content filter?

The service provided by Comcast does not include a content filter.  However, if your child is accessing the Internet from a district or school-issued computer, all inappropriate content will be blocked.  For any personal devices, we encourage families to take steps to ensure that your children are not actively utilizing the Internet to access adult websites and inappropriate content.  We will be creating additional resources and hosting live events in the coming weeks to help you understand how best to protect your children when they are online.

In the interim, please visit the following article which discusses net safety and make several actionable recommendations - https://kidshealth.org/en/parents/net-safety.html

 

Can I have both a hotspot from T-Mobile and service from Comcast?

Families with 3 or more children may obtain both a hotspot and have the Comcast Internet Essentials service paid for until September 30, 2021. For all other families, both services may not be combined.

Comcast told me that my address is not serviceable, now what?

If Comcast indicates that your address is not serviceable, please contact your home school (if you have more than one child, contact any of them).  Please indicate that you attempted to obtain service from Comcast but your address was not serviceable. The school should then inform you when you may pick up a hotspot. 

Can any City School family obtain a sponsor code and Internet Essentials?

No, the sponsor codes are reserved only for families that do not have high-speed Internet at home and cannot afford the monthly costs.  Additionally, Comcast requires that any individual or family must have evidence of economic hardship.  As a result,  this service is only available if you qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, or others.

If you are unable to provide the necessary documentation to Comcast and need further assistance, please contact your local community school coordinator.