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Contact the Information Technology Office

The Information Technology Office provides strategic planning, application development, technology implementation services, and integration of technology tools in support of instructional objectives and business needs, and provides technology infrastructure and data systems to support student learning, business continuity, budgeting, procurement, contract management, safety and security, business continuity, and E-Rate management.

200 E. North Avenue
Room 001B
Baltimore, MD 21202

(Support Hotline) Phone: 443-642-3000

Key staff:

  • Thomas T. Jones, chief information technology officer (email)
  • Christopher Powell, special assistant (email)
  • Elvis Teah, executive director, cybersecurity and infrastructure (email)
  • Allen Russell, director of customer experience (email)

IT Support

All requests for IT support are routed through IT's Service Desk. A customer service representative will work on resolving the issue. If the representative needs help from another department, they will escalate the request to Tier 2 and work with the department to resolve the issue. 

For tech support as a staff member:

  • Call the Service Support Desk at (443) 642-3000 or
  • Submit a ticket through HEAT by selecting "Service Catalog" from the top menu.

To gain access to applications or services as a staff member:

To reset your password:

For tech support for students and families:

  • Call the Student and Parent Hotline at (443) 984-2001.

Support desk hours of operation:

  • Monday to Friday, 8 a.m. to 5 p.m.
  • Due to the high number of requests, the last call will be taken at 4 p.m. but staff can still submit requests through HEAT at any time.