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UPDATE: Network security and use of computers 

Effective immediately, staff and students may now use their personal devices to access virtual learning and other tools. We ask all users to continue to avoid using Baltimore County schools devices to access City Schools resources. You may use asynchronous online platforms that we know are secure, such as iReady, Imagine Math, Amplify online, etc. 

We also ask all users to avoid opening emails from suspicious sources. For security, we have blocked all emails coming from Baltimore County, and ITD is monitoring all incoming emails for suspicious messages. If you receive a suspicious email, do not open it and report the occurrence to

Expires on 11/30

How to Resolve Complaints and Other Concerns

From time to time, you may have concerns about what your child experiences at school. Here's how to resolve them and get the answers you need.

  • If your concern involves bullying, please read this detailed information.
  • For concerns about academic work, homework, grades, or classroom environment, speak with your child's teacher. If your concern is not resolved after talking with the teacher, contact your school's principal.
  • For concerns about school climate and safety, facilities, school budget, or staff members, contact your school's principal.

If your concern is not resolved at the school, the CEO ombudsman can help. (The ombudsman can also assist with concerns about district policies, curriculum, or other districtwide issues.) Here are the steps to follow.

  1. Call the district office (443-984-2020) to say that you would like to make a complaint or express a concern. You will receive a reference number that you should keep to track the resolution of your complaint or concern.
  2. You should be contacted within 48 hours. If that does not occur, please call back to 443-984-2020, give your reference number, and ask to be connected with the CEO Ombudsman.
  3. The CEO Ombudsman will initiate a review and work with the school and appropriate district offices as needed to help resolve the issue. This may involve mediation. 
  4. If mediation is unsuccessful or the matter remains unresolved, the CEO Ombudsman will make a decision. 
  5. If the issue is still unresolved, the complaint may be elevated to the CEO, the Board of School Commissioners, and the Maryland State Department of Education (in that order).