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Phase 1: Oracle Fusion for Finance is Live

We are excited to announce on July 10, 2023, the Administrative Modernization Project released City Schools' new financial tool, Oracle Fusion, to complete the first phase of integration.

AMP is a multi-year modernization project to improve City Schools' operational processes and technology systems. New automated systems are planned for finance, budget, time and attendance, human resources, learning management, and procurement management. The administrative business functions are scheduled for transformation in four phases.

Oracle Fusion support is available

As we continue to operationalize the new system, we recognize issues are bound to arise while getting acclimated to the new system features and functionality. Ongoing support is available to prioritize any assistance you may need.

The IT Service Desk is actively working daily to resolve issues as they emerge. Take a look at the support offered to you. 

Access the Oracle Fusion Self-service Toolkit: Basic instructions to detailed tutorials to learn the new system for work-related tasks.  

  1. Quick Reference Guides (QRGs): Step-by-step instructions for tasks by financial module. 

  2. Oracle Guided Learning (OGL): Learning is located in Oracle Fusion. 

  3. Frequently Asked Questions: Find brief answers to common issues. 

  4. Contact a Power User or Change Champion at your school or Ambassador from one of the 10 district offices for information about training, QRGs, and desktop training via OGL.

Contact the IT Service Desk: For issues that are not resolved via self-service support. 

  1. Call the Service Desk at (443) 642-3000, select option # 6 for Fusion, or 

  2. Submit tickets via the HEAT portal. A team member will contact you to address your issue or escalate it to the appropriate subject matter experts.

Learn how to create a self-service AMP HEAT ticket. 

If you have submitted a HEAT ticket, thank you for your patience as we continue to work through issues that require further escalation with senior-level experts.

Four phases of benefits!

AMP will ensure a more efficient set of systems we use to serve our community. Benefits include:

  • Improve user experience and self-service

  • Increase operating efficiency and reduce operational maintenance

  • Integrating our technologies to create a single source of data

  • Simplify reporting and increase access to real-time data

The AMP project is divided into four phases. Open the sections below to learn more about each phase.

Get the support you need!