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ALERT - Family Survey

Parents, Families, and Students, We need to hear from you! Take a survey about the upcoming school year:

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Expires on 7/13

How to get a computer or internet access

City Schools is committed to providing pathways for students to receive internet access and devices, both during the summer learning period and for the 2020-2021 school year. Below is information to help you get the tools you need to keep student achievement on track.

For charter school students: Many charter schools have different options for students in those programs. Please contact your school directly to learn about your options.

Can you help me get access to the internet?

City Schools, along with community partners, are committed to providing multiple pathways for students without in-home internet access to get the support they need. The district is taking three key steps:

  • T-Mobile hotspots - City Schools will distribute a limited number of free wireless internet hotspots to traditional school students. The hotspots will provide unlimited 4G LTE services for up to 10 users simultaneously. Each family that needs access will be provided with one hotspot. The rollout will occur in multiple phases. However, supplies are limited.
  • Comcast's Internet Essentials Program - Internet Essentials from Comcast brings affordable, high-speed Internet to low-income households. Through the end of 2020, Comcast will provide 60 days of free Internet service to new, eligible Internet Essentials customers, including those with children in Baltimore City Public Schools. Learn more here or continuing reading for details.
  • Mesh networks - A “mesh network” proof of concept is underway in four neighborhoods. Mesh networks allow a group of internet-connected devices to act as a wireless router, enabling users in a certain area to connect without direct access.

My student is in a summer learning program. How do I get internet access?

City Schools will provide internet access hotspots to students enrolled in traditional schools participating in summer programs starting July 7. This includes students that are participating in summer extended-learning programs, homeless and foster youth. and Youthworks summer employment. Only students that lack in-home internet access are eligible. 

Starting July 7, families with students that need internet access may pick up hotspots between 10 a.m. to 2 p.m. each Tuesday and Thursday at City Schools Headquarters, located at 200 E. North Avenue in Baltimore. Please go to the Re-Engagement center - enter on the Guildford Street side of the building. 

All individuals picking up a hotspot must wear a face mask. For students under age 18, only parents or guardians may pick up a hotspot with a valid student and government ID. Students over age 18 will need to bring their student or government ID.

Please note: Charter school students are not eligible for a hotspot. Families should contact their charter school to learn if they are offering summer learning opportunities and if any educational supplies come with those offerings. 

 If you have questions about the distribution, including if you are eligible, call our Summer Learning Hotline at 443-984-2001. The hotline is open from 9 a.m. to 3 p.m., Monday to Thursday.”

Do you have more information about Comcast's Internet Essentials?

City Schools is excited to partner with Comcast to bring the power of high-speed internet service for free for 2 months to students, families, and staff through the Internet Essentials program to eligible participants.

Any family with a child attending City Schools is eligible to apply to the Internet Essentials program Check here to see if you qualify! This current offer is for new Internet Essentials customers or previous customers who have not subscribed to Xfinity internet service within the last 90 days.

•    Customers with outstanding balances will not be denied through December 31, 2020.
•    Though social security numbers are part of the application process, they are not required.
•    If you're told that service can't be provided to your home, please contact engagement ( or 410-545-1870.

To be eligible for the 2-month free promotion, you must apply by December 31, 2020. After the promotional period, the standard Internet Essentials rate of $9.95 + tax would apply. Program participants must opt-out of the program to not be charged the fee after the promotional period ends. Apply today online at (preferred) or by phone at 1-855-8-INTERNET (1-855-846-8376).

How do I get a laptop or computer?

During the summer months starting June 22, students enrolled in traditional schools that do not have a working device at home or need a computer during the summer months may pick up a computer between 10 a.m. and 2 pm on Tuesdays and Thursdays. Simply go to City Schools Headquarters, located at 200 E. North Avenue in Baltimore. Please go to the Re-Engagement center - enter on the Guildford Street side of the building. No appointment is necessary. Please follow these guidelines:

  • Parents/guardians on record or students over 18 will need their ID to pick up a device
  •  Devices will not be handed directly to minors
  • Parents/students should bring a backpack or other secure carry option
  • Please wear a facemask and practice social distancing.
  • Available to Traditional school students only. (Charter school students should connect with their school teams for device distribution)

Check out this helpful flyer.

To replace a computer: If your child’s loaner computer is not working properly, please call the help desk at 443-984-2001, Monday to Thursday, from 9 a.m. to 3 p.m.

How can I get help using the computer?

If you have questions about homework, class assignments, online learning, or need support accessing tools such as Google Classroom and BlackBoard Collaborate, please call the help desk at 443-984-2001, Monday to Friday, 9 a.m. to 3 p.m., or visit the distance learning or online learning support pages on the district website.

How can students reset a password?

Please call the help desk at 443-984-2001, Monday to Thursday, 9 a.m. to 3 p.m.