The CEO Ombudsman responds to inquiries, concerns or complaints from parents or members of the general public that have not been addressed at the school level or by the responsible district department, and seeks to mediate resolution.

The CEO Ombudsman also supervises the formal written complaint process whereby decisions on issues raised by a parent or community member are provided on a defined timeline. The CEO Ombudsman monitors district policies and practices that affect customer experience of families and community members.

The CEO Ombudsman can be contacted by calling 443-984-2000 or by email.

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