Information Technology Office

The Information Technology (IT) Office provides strategic planning, application development, technology implementation services and integration of technology tools in support of instructional objectives and business needs, and provides a technology infrastructure and data systems to support student learning, business continuity, budgeting, procurement, contract management, safety and security, business continuity, and E-Rate management.

Contact information

200 E. North Avenue
Room 001B
Baltimore, MD 21202
Phone 443-984-2000

Chief Information Technology Officer
Kenneth J. Thompson (email)

Key staff
Michael Rading, special assistant (email)

Departments

Application Services
Ensures the availability of instructional and business data systems, responding to requests, maintaining systems, and developing new applications in support of district priorities; and manages and develops data systems for student information, financial management, human resource management, food and nutrition, and transportation

Key staff
Shashikanth Buddula, director (email)

Customer Service/Care
Serves as the central entry point for all district calls through a consolidated districtwide call center, "One Call" (443-984-2000), that streamlines handling of inbound calls and improves customer service by reducing wait times, transfers, and abandonment; develops, deploys, enhances, maintains, and troubleshoots the district’s technology infrastructure and technology tools, providing technical assistance, laptop/desktop services, and customer support for schools and offices; and ensures that staff and students have tools that enable them to use technology safely and in secure online environments

Key staff
Bert Ross, interim director (email)

Infrastructure Services
Provides network connectivity in all district schools and other facilities, including technical support for the district’s wide and local area networks, data cabling and wiring, and telecommunication; monitors and maintains the district’s Internet connectivity, business and disaster recovery sites, and the district’s data centers and server farm

Key staff
James Smith, director (email)