Achievement and Accountability Office

The Achievement and Accountability Office maximizes the use of performance data to inform and increase data-driven decision making. The office ensures fidelity in administration of assessments and accuracy in data reporting; provides policy analytics and program evaluation; develops analytical tools for measuring teacher, school leader, and school effectiveness; manages student records; shares knowledge of schools across the district; and manages local, state, and federal accountability monitoring and compliance. 

Contact information

200 E. North Avenue
Room 203
Baltimore, MD 21202
Phone 443-984-2000
Fax  410-396-8627

Chief Achievement and Accountability Officer
Theresa D. Jones (email)
Key staff
Nell Etheredge, special assistant (email


Data Monitoring and Compliance
Oversees implementation and strategic use of grant funding, including federal Title I dollars, and provides support for school improvement, strategic use of resources, monitoring, and technical assistance

Key staff
Kimberly Hoffman, director (email)

Knowledge Management
Ensures the consistency and accuracy of data (e.g., enrollment, attendance, student and school-level achievement, student records); oversees the implementation of the instructional management system; designs school-, teacher-, and student-level reports on formative assessments and related academic data; and communicates and archives changes to key school information

Key staff
Heather Nolan, director (email)

Manages internal data analytics and reporting; conducts program evaluations; reviews the quality and accuracy of research and data produced by external parties (and manages external requests for data and to conduct research); gathers feedback from schools, district offices, and partners; supports implementation of teacher and school leader evaluation models; conducts qualitative research; and provides analytical support for measuring school effectiveness

Key staff
Shane Hall, director

Student Assessment
Facilitates administration of state and district assessments, manages test integrity procedures, conducts investigations to ensure fidelity of assessment administration, provides training for school-based staff, and works with other district offices to prepare staff and students for assessments aligned with the Maryland College and Career-Ready Standards

Key staff
Carol Wilson, director (email)